Frequently Asked Questions

When will my order be shipped?

Orders are generally processed and shipped within 3 business days of purchase.

 

How can I track my package?

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to check the shipment status.

 

Why can't I track my order on the website?

Please note that tracking information will be displayed between 2 and 5 days after your update.

Therefore, if you cannot find tracking information about your package, please try again in 1 or 2 days.

 

Why isn't my shipment status updating?

Your shipment may be delayed for various reasons. The most common delays may be due to weather incidents, customs procedures, or other issues.

 

What payment methods do you accept?

We accept Paypal, credit cards (Visa, MasterCard, Discover and American Express), debit cards.

 

What is your return policy?

If there is a problem with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days of receipt. We will gladly assist you in reviewing your case. If approved, we will send you a replacement. Please do not return any items before we have reviewed your case. Our customer service team will review your request and send you further instructions. Risythm.com  reserves the right to refuse any refund request.

You will be responsible for paying the return shipping costs. Original shipping costs are non-refundable.